Join Our Team as a Technical Systems Implementation Engineer (L2) Are you a dynamic problem-solver with a passion for implementing cutting-edge technical solutions? Do you thrive in fast-paced environments where no two days are the same? If so, we want you to be a part of our team Summary: The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events. Own larger portions of an installation, break/fix incidents at a low to medium level of complexity. Take responsibility for problem resolution and troubleshooting. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Assist with the documentation of standard operating procedures relating to installations and fixes. Compile and maintain project administration. Conduct elementary presentations within the customer's organisation. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. Expected to take ownership of relevant technologies according to domain or specialization. Education and Certifications: Computer Science / Information Technology Degree or equivalent. Cisco CCNP Certification Aruba ACSA Certification F5 Certified Technical Specialist – Experience deploying and supporting. F5 BIG-IP LTM F5 BIG-IP DNS F5 BIG-IP ASM F5 BIG-IP APM Infoblox DDI and CNS certifications Required Experience: Basic work experience in a technical implementation engineering or similar role Experience engaging with clients and conducting presentations Basic project administration and documentation experience Apply Now

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Technical Systems Engineer Johannesburg - South Africa

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