The Focus Group Ongoing Job Vacancy – Apply Now - - South Africa

The position exists to provide hands on day-to-day technical support for all customer hosted IS&T systems, Revenue management solutions, SQL Servers & Windows Servers. Provide support in the development and implementation of policy and procedures for Services. Job Title: Services Technician Location: Kwa-Zulu, South Africa Technical Support: · Respond to phone/e-mail inquiries within 24 hours of receipt · Provide day-to-day technical support for all the client and third-party products · Assist with setting up lab environments per customer / tender specifications · Provide basic training on core applications · Install, configure and troubleshoot the MS operating systems and products installed on those systems · Update incident entries with clear informative written English, without jargon or the use of acronyms · Interface when necessary with Infrastructure Engineering to obtain any assistance required Test Systems: · Deploy test all new software received from Engineering & interface to developers with the purpose of ensuring continuing service and fault finding and product design & the ability to perform SQL Integration · Interface to suppliers with the purpose of ensuring continuing service and fault finding · Assist with setting up lab environments per customer / tender specifications · Assist with testing and documenting customer specific installation procedures · Assist with setting up customer environments for training purposes · Maintain effective deployment testing strategy · Maintain existing customer environments in the lab, making sure they are available when required for support or training purposes Reporting: · Provide monthly reports on customer activity · Log all times correctly and efficiently · Feedback new customer requirements through to correct channels · Create scripts and electronic reports (Web & Application) for the company database systems Corporate Contribution: · Constructively participate as a member of the wider team · Undertake any other tasks or one-off projects which may be assigned from time to time · Ensure protection of the company’s commercial interests always and in all circumstances · Take all practicable steps to ensure personal safety and the safety of others as a matter of priority · Demonstrate professional skill and a high standard of fairness and integrity Qualifications and experience: · Matric · Diploma or Degree in Computer Systems Engineering, Information technology, Systems Support or related qualification · CompTIA A (PC Technician), CompTIA N (Network) or MCSA (Microsoft Certified Solutions Associate) · At least 2 years’ experience in a call centre / help desk environment, systems and application support · Experience with service level agreements and maintenance · Experience in networking and telecoms covering Microsoft applications · Experience with database platforms, GSM and radio networking · Experience in the utilities or electrical industry is advantageous The following indicates what would typically be expected for this role at a competent level: · Knowledge of prepayment metering products · Knowledge of Microsoft SQL Server, Desktop and server applications · Knowledge of computer hardware and peripherals and basic networking (LAN, VPN) · SQL report writing skills · Excellent written and verbal communication skills – especially writing professional reports · Strong telephonic and email etiquette · Information technology system support skills · Excellent Microsoft Office skills · Negotiation and networking skills · Professional approach · Commitment to customer service · High level of integrity and confidentiality · Able to work under pressure · Highly self-motivated To Apply: Click Here Apply Now

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The Focus Group Ongoing Job Vacancy – Apply Now - South Africa

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