Tier 2 Technical Support Consultant - KwaZulu-Natal, Durban - eThekwini
Paracon
Tier 2 Technical Support Consultant - KwaZulu Natal, Durban (Permanent) Want to take your career to the next level in an organisation led by Innovation? Our client is on the prowl for their next successor in a Tier 2 Technical Support vacancy. Our client is looking for an individual to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. Key Responsibilities: Process client requests and resolve incidents as soon as possible Ensure hardware, desktop, network, app and connectivity functionality Collaborate with third party service providers to resolve issues as needed Functional network and infrastructure Network and infrastructure maintenance Ticket closure as soon as possible Optimal BSC performance Maintaining Client satisfaction Essential Competencies: Technical and product knowledge; hardware and software Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge. Interpersonal skills Communication skills Relationship building Location & Type e.g. Remote/ Hybrid: KwaZulu Natal, Durban (Hybrid) Minimum Requirements: Hardware, application and software understanding and experience 4 years of support experience Do you have what it takes? Contact Kivara Rajgopal on [Email Address Removed] or [Phone Number Removed]; Desired Skills: hardware software office 365 servicing certificates network and connection Desired Qualification Level: Diploma
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