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Total Quality Manager - Kensington

MINIMUM REQUIREMENTS Grade 12 (Matric) or equivalentMinimum five years’ experience in a middle management level in a similar roleTertiary Qualification at Diploma or Degree level will be an advantageValid Code 8 Driver’s License ? Ability to work odd hours and night shift when requiredAdvanced knowledge of ISO9001:2015 requirements with the ability to implement a system, policies, processes, documented information, and resources needed to implement and maintain it. BRIEF DESCRIPTION OF THE JOBDefine, establish, and maintain the organisation’s framework of managing required activities, to minimise risks for things to go wrong and to identify and facilitate opportunities to enhance customer satisfaction. Develop a culture of customer focus and drive quality and excellence in all aspect of the organisation. Ensure compliance with all legally required as well as preferred regulations and standards. SKILLS REQUIREMENTS & ATTRIBUTES Sound knowledge of Courier / Freight industryWorking knowledge of Courier systems and proceduresAdvanced skills in MS Office (Word, Excel, Powerpoint, Outlook)Knowledge of business principlesHigh level of business acumenStrong Leadership skillsPeople management skills KEY RESPONSIBILITIES OF THIS ROLE (but not limited to) Ensure effective, efficient, and proactive management of the QMS to enable business successEnsure GDP (SAHPRA) compliance through the QMSReport on QMS performance and opportunities for improvementCorrect non-conformities through root cause analysisDetermine, understand and meet the requirements of employees, customers, suppliersSupport the evaluation and ongoing performance management of supplier qualityEnhance customer satisfaction by meeting customer requirementsFacilitate opportunities to enhance customer satisfactionIdentify and mitigate risks that pose a threat to customer satisfactionDrive a culture of quality within the organisationProvide clear guidance to the organisation by ensuring clear policies, procedures, instructions, documentation and objectives.Unify, standardise, and simplify policies, procedures, and processesDetermine the impact and required changes when documents are created or revisedUnderstand and manage the interrelated processes to provide visibility over the interrelationships and interdependencies among the processes across functionsStreamline processes by evaluating data and information and removing non-value adding steps, overlaps and redundanciesMitigating non-conformance risks by determining the factors that could cause processes to deviate from planned results, put in place preventative controls to minimize negati https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjQ3MzU2MTQyP3NvdXJjZT1ndW10cmVl&jid375752&xid2647356142 Apply Now
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