Training Manager - takealot.com - Cape Town City Centre

takealot.com, a leading South African online retailer, is looking for a highly talented Training Manager to join our Takealot Delivery Team in Cape Town , reporting to the Franchise Compliance Training Manager. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. Your responsibilities will include: ● Setting up and maintenance of Standard Operating Procedures (SOP’s). ● SOP control management. ● Content writing in both SOP and training material. ● New franchisee and management training. ● Train SOP’s at a franchisee level. ● Willing and able to travel for hands on, face-to-face training. ● Set and maintain service levels of the franchise network through continuous training standards and expectations. ● Develop and deliver highly effective training content and learning design strategies using adult learning principles, including: ✔ Needs analysis; ✔ Development of specific and measurable learning objectives; ✔ High level and detailed designs; ✔ Measurement and evaluation strategies; ✔ Implementation plans. ● Provide input into high level project requirements including challenging/questioning the team in order to verify the best solution and delivery method has been chosen. ● Effectively scope and cost all learning projects. ● Design detailed solutions that meet the highest level project requirements. ● Use instructional design theory and knowledge of learning methodology to design innovative and high quality digital solutions for learners. ● Storyboarding experience. ● Ability to work in cooperation with a project manager as well as manage projects independently. ● Monitor, evaluate and report on learning outcomes. ● Design, develop and implement standardised methods, procedures, governance and frameworks. ● Analyse and interpret operational strategy, strategic plans/objectives and other project related data in the development of enterprise learning solutions. ● Analyse, design, develop and implement comprehensive and supportive learning management structures, strategies, policies, plans, processes, procedures, tools (eg. dashboards), interventions and programmes. ● Conduct best practice research of learning practices, learning technologies, learning architectures, policies, procedures, guidelines and legislation related to learning management. Attributes & experience required: ● High energy, self-starter and execution bias. ● Learning project management skills. ● System and process orientated. ● Understand convenience and basic customer service principles. ● Customer focused at all times - understanding their needs and keeping them in mind when taking actions or making decisions. ● Must be able to work in high pressured environments, willing to work when the business requires. ● Comfortable with change and an excellent team player. ● Low on ego, high on delivery and execution. ● Organized & sound communication will be key success factors. ● Ability to spot deficiencies in operational management practices/areas of risk/areas that require improvement for SOP’s to be updated accordingly. ● Knowledge and experience in instructional design. ● Knowledge and experience in learning solution development and implementation. ● Knowledge and experience of learning technologies, learning architecture, learning modes and modalities. ● Understand how technology works for business - a strong understanding of and a passion for learning and e-learning technologies and how they can be used to add value and transform user learning. ● Comfortable using Zoom/meet/Teams for remote training where required. ● Experience in relationship management including the ability to identify business issues and potential risks. ● Goal orientated - maintain focus on agreed objectives and deliverables. ● Follow up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions. ● Strong client handling skills - interpersonal skills and networking. ● In depth knowledge of project scope and budget management experience. ● Train-the-trainer approach will be required to be able to inspire and transfer knowledge to the extent that learners can teach others. ● Must be a good facilitator to be able to train people in a group setting. Minimum qualification requirements: ● Matric (grade 12) certificate or similar. ● B-Comm or Human Resources Management degree with specialization in Skills Development, Training Management, Instructional Learning Development & Design advantageous. ● 3 years’ experience as an SDF and L&D Manager. ● Extensive experience with appropriate computer software, including Microsoft Office (Excel, Word, PowerPoint, Visio, Project, Lotus Notes), and other learning and authoring software packages. ● Proven track record in delivery and execution of successfully created & implemented project initiatives. ● Previous hospitality/retail franchise working experience. ● IT or tech savvy will be advantageous. ● Certification in Train-the-Trainer and Assessors (Moderators will be an added advantage). ● Previous track record in material design aligned to both business strategy and operational output (being certified in Material Design will be advantageous). ● A strong understanding of WebEx, Lectora, Articulate, Webcasting and LMS systems would be highly desirable. ● Experience in designing high quality blended learning solutions that will enhance business benefits will be beneficial. ● Previous experience in the logistics industry is not required. The Environment : Takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of the Takealot.com Group being the leading ecommerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers; it’s all in the execution after all. We love what we do and what we are creating. We seek to employ an Extra Ordinary Mind who: is respectful but forthright is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours) is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is business SMART. Able to think about problems from a business perspective using technical and product input; is curious and challenge the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for takealot.com thinks like an owner of the business is SMART, has INTEGRITY and is HARD WORKING If you meet the above you are an Extraordinary Mind so come and join us Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference. The Environment : Takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of the Takealot.com Group being the leading ecommerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers; it’s all in the execution after all. We love what we do and what we are creating. We seek to employ an Extra Ordinary Mind who: is respectful but forthright is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours) is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is business SMART. Able to think about problems from a business perspective using technical and product input; is curious and challenge the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for takealot.com thinks like an owner of the business is SMART, has INTEGRITY and is HARD WORKING If you meet the above you are an Extraordinary Mind so come and join us Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference. Apply Now

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Training Manager - Cape Town City Centre

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