Jobs in Go!

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform. Minimum Requirements: MatricTourism / Hotel qualification advantageousStrong OPERA experienceAt least 2 years in Reservations / Groups reservations Duties and Responsibilities: Maintain high standard of customer service through excellent communications skillsAdopting a can-do attitudeAssist in investigating and resolving customer complaintsUpsell and promote all Village and life productsQuotations done with precisionConfirmation and pro-forma invoices issued an time and according to proceduresFollow up and hand over all details of group bookings to operationsMaximise revenue sales and occupanciesAccurately record and process all reservations through various channels, and capture on OPERABook transfers and accurately record with travel company and guestMeal reservations confirmed in advance and communicated to venueLiaison with clients and VnL properties - maintain cordial relationshipsProcess amendments to reservations such as extensions, early departures etc.Manage 'no show' reservations by investigating and recordingRecord special billing arrangementsLiaise with Reservations / finance & Sales manager for all reservations requiring credit approvalMaintain knowledge of special rates/promotionsImmediate communication to front office on the day's arrivalsFollow up n provisional bookingsEnsure bookings are confirmed and payments are cleared to the bankFollow up special requests, tourism service bookings and arrival timesCommunicate any special / VIP bookings to Reservations manager and Front OfficeGuest complaints follow upAccept waitlist reservations and record on PMS Due to the large volume of CV's received, only candidates that meet the minimum criteria will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful. https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NDMxNjAyODc/c291cmNlPWd1bXRyZWU&jid1510416&xid743160287 Apply Now

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