Travel Specialist - Luxury group - Johannesburg
HotelJobs.co.za
Are you passionate about creating exceptional guest experiences while contributing to the sustainability of our communities and environment? Kendrick Recruitment is seeking a dedicated and experienced individual to join our clients team as a Travel Specialist. : Travel Specialist : Johannesburg : Depending on experience Responsibilities Creative planning and designing of itineraries to provide guests with unforgettable experiences. Efficient management of the reservations process, ensuring guest budgets are met. Handling bookings from initial quote to finalization, including invoicing and travel document preparation. Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues. Rotational emergency duty as per the Retail Emergency BOP. Weekly rotational early and late shifts. Maintaining a calm and professional demeanor while servicing agents and guests. Proactively promoting our products and services to ensure the best possible safari experience for guests. Demonstrating an independent, curious, and proactive approach to tasks. Upholding the values of the company: Care of the people, Care of land, and Care of wildlife. Knowledge Required: A passion for delivering service excellence. In-depth knowledge of Tourplan (advantageous). Good knowledge of South Africa, Southern, and East Africa (preferable). Willingness and aptitude to learn. Skills Required: Understanding of terms and conditions, product knowledge, third-party, and Company product destinations. Familiarity with travel industry channels. Excellent computer skills, including: Tourplan (advantageous). ESS (essential). MS Office applications such as Word, Excel, PowerPoint, and Outlook. WETU. If you are driven by a commitment to service excellence, have a passion for travel, and align with our values of care and sustainability, we encourage you to apply for this exciting opportunity.
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