Veritas Certified Backup Engineer - Dimension Data - Johannesburg

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives. The successful candidate would need to be able to report into the closest regional office 3 days per week. Working at NTT The Veritas Backup and Recovery Engineer will be responsible for managing the daily activities for ensuring the security and integrity of company data, databases, information systems, and technology. In this position you will be required to: Administer Client backup tools such as NetBackup, Veeam, Azure backups Ensure that the supported platforms are healthy and aligned to the vendor best practices Perform ongoing maintenance tasks required to keep the platform healthy and aligned to best practices Ensure professional level of service by resources employed to provide technical support to clients to expediently (within defined SLA metrics) resolve incidents and problems and action service requests (IMACD's) and changes Ensuring team complies with Operational contracted obligations Responsible for time keeping, including shifts, standby and load sharing for team Ensure feedback in all client and Dimension Data related meetings, when and where required Identification and reporting on SIPs and Value adds SIP and Value add reporting, planning and tracking Risk and issue reporting, planning and tracking Review and release to Dimension Data management and all client Root Cause Analysis Ensure team compliance regarding all polices, processes and procedures and that these are reviewed at least every quarter Ensure relevant and necessary SOP's are drafted in line with daily, weekly and monthly tasks Assist Operations manager regarding ensuring succession planning in place for key personnel roles Assist Operations Manager regarding setting KPIs and reviewing performance quarterly for team members Interface with Sales team to assist with all operational handovers post successful project completion Interface with Sales team to review all proposals to the client Ensure call queues are in line with contractual deliverables and that calls are resolved timeously Identify bottlenecks that prevent operations from running efficiently Ensure team involvement with regards to projects to ensure these are delivered according to plan Assist and ensure internal DR testing conducted where possible Ensure technical standards and architectural documents are drafted per Dimension Data supported technology Ensure standby set out is adhered to Ensure call management across team Ensure timeous escalations to Operations Manager Take responsibility for all formal client communication and correspondence by team members Ensure all daily health checks are done, evidence is produced and stored for contract period Drive team to ensure that alarms/incidents in the environment are managed down to Immediately report to your manager any and all potential risks, threats, non-compliance, issues, problems etc. that are uncovered in the Clients infrastructure during the course of completing your duties Review all change documentation to ensure that the right level of planning is in place Identify areas requiring service improvements, draft and manage SIPs Manage interface from Projects and Services transition into Operations to ensure no service disruption Qualifications and Experience Minimum 5 years' experience supporting enterprise scale backup systems. And have a thorough understanding of system backup and recovery methods and techniques Minimum 5 years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution Certifications and in-depth understanding of commercial backup offerings of the major vendors. Must have Veritas NetBackup, Commvault, Veeam, Azure backups certifications A and N Certification ITIL foundation v3 certification Backup technology Certification: Specialist or higher Experience with Microsoft Server 2008, 2012, 2016, 2019 Experience with VMware virtualization technologies and principles Experience with storage area network technologies Experience with Active Directory, DNS, DHCP, and group policy concepts Understanding of networking concepts dimensiondatacareers What will make you a good fit for the role? Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Join our growing global team and accelerate your career with us. Apply today. A career at NTT means: Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply Now

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Veritas Certified Backup Engineer - Johannesburg

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