Wellness Manager Host - Cape Town City Centre
HotelJobs.co.za
WELLNESS MANAGER As Wellness Manager and host you are responsible for overseeing the daily operations, ensuring smooth and efficient management. This role requires excellent organizational, leadership, and communication skills. Wellness managers are responsible for managing staff, developing and implementing spa policies and procedures, creating and managing budgets, and ensuring that the spa meets its revenue targets. They also oversee the development of new spa treatments, the marketing of the spa, and the management of customer relations. In addition to managing staff and operations, spa managers are also responsible for ensuring that the spa provides exceptional service to its clients. This involves developing and implementing customer service standards, training staff on how to provide excellent service, and ensuring that client feedback is taken into account in the development of new treatments and services. Wellness managers must also ensure that the venue is compliant with all relevant health and safety regulations, and that staff are trained in all necessary safety procedures. Duties and Responsibilities The duties and responsibilities of the wellness manager encompasses a wide range of tasks involved in overseeing the daily operations and overall success of a spa or wellness facility. Their role involves managing both the business and customer service aspects to ensure a positive and enjoyable experience for clients. Here are some key duties and responsibilities of a spa manager: Operations Management: Overseeing the day-to-day operations of the spa, including scheduling, staff management, and ensuring that services are delivered efficiently and effectively. Customer Service: Ensuring high-quality customer service is provided to clients, addressing any complaints or concerns promptly, and maintaining a welcoming and relaxing atmosphere. Staff Recruitment and Training: Hiring and training spa staff, including therapists, receptionists, and support personnel, to ensure they are knowledgeable, skilled, and able to deliver exceptional service. Budgeting and Financial Management: Developing and managing the spa's budget, monitoring expenses, and implementing cost-effective strategies to maximize revenue and profitability. Marketing and Promotion: Creating and implementing marketing strategies to attract new clients and retain existing ones. This may involve online and offline marketing, promotions, and special events. Inventory Management: Overseeing spa supplies, products, and equipment, and ensuring an adequate inventory is maintained for smooth operations. Health and Safety Compliance: Ensuring that the spa complies with all health and safety regulations, maintaining cleanliness, and providing a safe environment for both clients and staff. Vendor Management: Establishing and maintaining relationships with suppliers and vendors to negotiate favorable contracts for spa products and equipment. Spa Menu and Service Offerings: Collaborating with therapists and staff to develop a diverse and appealing menu of services and treatments to meet the needs and preferences of clients. Performance Evaluation: Conducting performance evaluations for spa staff, providing feedback, and offering opportunities for professional development and growth. Facility Maintenance: Overseeing the maintenance and cleanliness of the spa facility, ensuring it is well-maintained and meets the highest standards. Setting and Achieving Business Goals: Developing strategic plans to achieve business objectives, such as increasing revenue, expanding the client base, or introducing new services. Stay Updated on Industry Trends: Keeping abreast of trends in the spa and wellness industry, including new treatments, products, and customer preferences. Compliance with Legal Regulations: Ensuring the spa operates in compliance with all relevant laws and regulations, including employment laws and health codes. Please send updated CV with recent contactable references, profile picture and salary expectations, notice period required and availability for interviews.
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