Workforce Manager - Cape Town Region
Our client in the BPO sector is urgently looking for Workforce Manager: Requirements Candidate must possess at least a Bachelor’s/College Degree 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Accuracy and attention to details a must in this role Strong presentation skills Detail oriented with ability to deliver project deliverables with little supervision Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized Demonstrate analytical, organizational, problem solving and creative thinking skills Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems Flexible and willing to work in shift schedules and during weekends Skills: Dialer (Advanced) Erlang (Advanced) Microsoft Office (Advanced) Outbound tools
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