Workforce Manager - South Africa
Our client in the BPO sector is urgently looking for Workforce Manager: Requirements Candidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAccuracy and attention to details a must in this roleStrong presentation skillsDetail oriented with ability to deliver project deliverables with little supervisionExcellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levelsAbility to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organizedDemonstrate analytical, organizational, problem solving and creative thinking skillsRespond positively to change, embracing and using new practices or values to accomplish goals and solve problemsFlexible and willing to work in shift schedules and during weekends Skills: Dialer (Advanced)Erlang (Advanced)Microsoft Office (Advanced) Outbound tools https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTg0MTU4MTA5P3NvdXJjZT1ndW10cmVl&jid1741908&xid3184158109
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