Workshop Manager - Spartan – Gauteng - Johannesburg
Job Description: Workshop management – Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel. Set routines for daily planning and follow up meetings on WIP and Parts Carry out regular meetings with staff Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration Monitor and handle deviations, initiate proper actions and escalations Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to Manage the workshop facilities and HSE together with Safety Officer Create working time schedules for work shifts Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors Workshop customer relations – Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. Build and maintain the right level of relationships with customer representatives. Monitor the processing of complaints and process major or complicated complaints Assist workshop personnel and customers regarding technical issues. Participate in meetings with Key customers when required Workshop Service solution sales – Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.
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