Yes4Youth Programme Groups and Incentives Administrator - - Sandton

KEY OUTPUTS:

Administrating of Senior Consultants files
Administration and provisional maintenance
Attention to detail on file details like dietaries and loading of movements and reconfirmations of files.
Ensuring lead times for responses are met according to standard operating practices
A good understanding of specific requirements for Groups itineraries including general groups policies
Handling of individual bookings from quote to finalising, including invoicing and travel documents
Payments and payment collections

COMMUNICATION AND VALUES:

Constant, consistent and clear communication daily with reservations team and suppliers
Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

Good understanding of delivering excellent service to agents/guests
Excellent written and verbal English
Some understanding of a reservations environment is advantageous
Computer literate with strong working knowledge of Basic Level Outlook, Word and Excel

SKILLS REQUIRED:

Communication skills and an excellent command of the English language (spoken and written)
Attention to detail
Time & desk management including working in an orderly focused manner
The ability to work under pressure and show initiative
Understanding of travel industry and preferably Tour Operating specifically
Elaborating in writing explanations or descriptions
Exceptionally customer focused
Negotiation skills
Must be computer literate and have an in-depth knowledge of Word and Excel
Calm and professional manner of servicing agents/guests
An independent, curious and "can do it" nature

QUALIFICATIONS REQUIRED: