Industry requires a Support Engineer to provide 2nd line support within the server management, end user computing from 1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate
solutions
- Assist with escalations from 2nd line support engineers
- Technologies include (but
with security protocols and company policies. 2nd Line Support: Troubleshoot and resolve issues, investigate
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware,