Industry requires a Support Engineer to provide 2nd line support within the server management, end user computing from 1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate
solutions
- Assist with escalations from 2nd line support engineers
- Technologies include (but
promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
will provide optimal & seamless 1st and 2nd Line Support, ensuring operational stability and increasing
with security protocols and company policies. 2nd Line Support: Troubleshoot and resolve issues, investigate
service requests logged or managed through 2nd and 3rd Line Support tiers. Remain courteous, tactful, honest
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware,