& Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues
VoIP servers when required •Provide 1st & 2nd line support for client reported issues • 5 Years' experience
superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact for all
into the IT Manager, you will provide 2nd, 3rd Line technical support. Knowledge of Fortigate Firewalls,
and troubleshooting, 1st and 2nd line / level ➢ Provide 24 x 7 support or during your shift ➢ Provide