at a higher complexity level to that of the 2nd Line Support Engineer. You will take over incidents which which cannot be resolved by the 2nd Line tier Support team. If necessary, the engineer will request external 1 Support Calls: - Ensure that you assist 2nd line Support with all support calls that failover from and service requests. ● Work with 1st and 2nd line support teams to ensure timely resolution of issues the week - Assist, train and mentor 1st and 2nd Line Support Engineers 3 Handovers: - Ensure Handovers
& Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues
VoIP servers when required •Provide 1st & 2nd line support for client reported issues • 5 Years' experience
superiors Successfully execute all 1st and 2nd line support tasks Be the single point of contact for all
into the IT Manager, you will provide 2nd, 3rd Line technical support. Knowledge of Fortigate Firewalls,