We're looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers do:
Industry requires a Support Engineer to provide 2nd line support within the server management, end user computing from 1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate
opportunity to grow your 1st and 2nd line support skills Apply now 1ST / 2ND Line Support Engineer : Onsite role
solutions
- Assist with escalations from 2nd line support engineers
- Technologies include (but
new solutions - Assist with escalations from 2nd line support engineers - Technologies include (but not
at a higher complexity level to that of the 2nd Line Support Engineer. You will take over incidents which which cannot be resolved by the 2nd Line tier Support team. If necessary, the engineer will request external 1 Support Calls: - Ensure that you assist 2nd line Support with all support calls that failover from and service requests. ● Work with 1st and 2nd line support teams to ensure timely resolution of issues the week - Assist, train and mentor 1st and 2nd Line Support Engineers 3 Handovers: - Ensure Handovers
promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
& Administration Microsoft Office 365 2nd Line Support & Administration Escalation of issues
VoIP servers when required •Provide 1st & 2nd line support for client reported issues • 5 Years' experience