and reduce dependency on direct call centre engagement Cost Management and Efficiency • Strategise and within call centre operations, ensuring a streamlined and cost-effective service model. People Management and 8 years' experience in managing a call centre • Must have managed a call centre with over 60 agents. processes and controls used in call centre • Business Acumen: Effectively manage budgets, provide input to
Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration: R50 000 – R65 000
closely with internal teams, including call centre and management, to ensure seamless service delivery
closely with internal teams, including call centre and management, to ensure seamless service delivery
Candidate requirements;
The successful candidate will be providing technical and diagnostic assistance within the service department. He will be responsible for the servicing and preventative maintenance of long- and short-term rental units on-site and off-site. Servicing and maintaining IC and Electrical forklifts for lon
sites, tracking, mobile tracking, call centre, incident management and operational support for critical
in a call centre environment, via email, and online chat
Assist with Health Risk Management Monitoring