consideration and administration of POPIA requests, complaints and/or data breach notifications; Investigation Maintenance of POPIA related registers i.e. operators, complaints, data breach, requests etc; Liaising with the and investigation of whistleblowing complaints and/or complaints lodged in terms of the company Fraud
/> Guide & Support Samplers
Customer Complaints - Assist with Investigations
Adhoc QA Administration
activity and results reports Resolve customer complaints by investigating and proposing solutions Grade
activity and results reports Resolve customer complaints by investigating and proposing solutions Grade
members
review and signoff Ensure that written formal complaints received are logged and resolved Action Ombudsman Ombudsman, escalations, and other complaints People management - ensure that the team performs at the best Risk Experience dealing with customer / merchant complaints Experience managing teams and shifts Relevant
review and signoff Ensure that written formal complaints received are logged and resolved Action Ombudsman Ombudsman, escalations, and other complaints People management - ensure that the team performs at the best Risk Experience dealing with customer / merchant complaints Experience managing teams and shifts Relevant
Platforms Familiar with Social platforms & complaints handling RESPONSIBILITIES: Build & maintain Monitor and manage the resolution of customer complaints within the CRM platform. Be available to the team to assist with irate customers or customer complaints (if on break, organize a floor worker/stand in)
Platforms Familiar with Social platforms & complaints handling RESPONSIBILITIES: Build & maintain Monitor and manage the resolution of customer complaints within the CRM platform. Be available to the team to assist with irate customers or customer complaints (if on break, organize a floor worker/stand in)
Expediting
- Receiving, managin / escalating customer complaints
Skills:
1. Previous