clients. Effective and sustained management of all complaints to resolution with a view of retaining and repairing to within prescribed SLA. Escalation point for complaints from stakeholders, to track attendance to, and
when requested Assisting in resolving customer complaints/disputes Reach out to existing and potential services over the phone as well as deal with complaints and doubts Direct prospects and lead to the Sales
handling of complaints (internal & external)
to better staff knowledge in their environment Complaints Management Assist and attend to shopper and driver driver queries Resolves escalated customer complaints Provide constant feedback to the Area Manager on relevant parties Advise and check weekly reports for complaints, downtime reports, store productivity Qualifications
Regulate customer compliments and complaints. Customer requests and complaints must be addressed and followed customers with feedback regarding queries and complaints. Management: Manage day to day Human Recourse
manner at all times.
suppliers.
expenses.
have the ability to deal with customer queries / complaints. Must be skilled in cash up reconciliation, stock
activities as per cycle brief Feedback on customer complaints, queries, and requests Communicate and upkeep