Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
Customer Service
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free of errors or bugs. Manage calls logged with Helpdesk Provide hands-on system administration support to the SAGE X3 system. Manage calls logged with Helpdesk Ensure that calls are closed within the SLA times
Office printers/scanners Maintain a support helpdesk Helpdesk availability 24/7/365 Support analysis and
teachable attitude and excellent teamwork. Reports To: HelpDesk Manager & Line Manager The key responsibilities
line backlog or approved and assigned through the helpdesk solution by the Team Lead. Any tasks not specified supported Africa Technology product line backlog or helpdesk, unless agreed with the Team Lead. Approach The tasks as assigned through the product backlogs and helpdesk. Service Line project tasks as assigned through
support remotely (phone) as part of the on-duty helpdesk tasks Keep his/her skills up to date: participate
experience as a First Line Support Technician or Helpdesk Support Technician. • Minimum 2 year working experience
support for Local Area Network and Wide Area Network Helpdesk: (When implemented) Ensure all calls logged on third-level persons after investigation. To maintain the Helpdesk updated with all support actions taken and to