follow the ITIL standards on a helpdesk to align with our global helpdesk standard. Finance - Assist with following roles; application support specialist, helpdesk support agent, customer support agent, system
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Systems Administrator
include , Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management. Comply, understand
Provide support and guidance to stakeholders via Helpdesk. FCL-related - Provide training to clients who
problems. Proficient in Ticket management and helpdesk functionality (Remedy) Proficient in Asset/Device
with managed infrastructure, cloud services, 24x7 helpdesk, custom application development, social media
development and provision of rental industry software Helpdesk Analyst role provides 1st line business-to-business
Application Provide 2nd line production support for Helpdesk calls on business related issues Provide support
timely resolution. Deskside Support: Respond to IT helpdesk requests promptly, both in local offices and remote
and at least 3 years’ experience in support and helpdesk environments. Skills and Behavioral Competencies