experience as a First Line Support Technician or Helpdesk Support Technician. • Minimum 2 year working experience
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
network topologies Experience using Service Desk (Helpdesk) applications such as Remedy Experience and/or
Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator
network topologies Experience using Service Desk (Helpdesk) applications such as Remedy Experience and/or
such as system administrators, security analysts, helpdesk support and 3 rd party Vendors. Adaptability:
Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator
Opening and closing of Tickets with relevant helpdesks. First point of contact for MES and JIS/JIT related
Opening and closing of Tickets with relevant helpdesks. First point of contact for MES and JIS/JIT related