you. We are seeking a skilled Junior Internet Helpdesk Support professional to join our team in providing
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2
services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting manner through the effective implementation of helpdesk and application software. Administers and maintains Managers all helpdesk activities for the location. Responds to and resolves escalated Helpdesk issues. Management
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
email and server support Keeping documentation and helpdesk tickets up to date Any additional IT related tasks
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
Service Level Agreements Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean
free of errors or bugs. Manage calls logged with Helpdesk Provide hands-on system administration support to the SAGE X3 system. Manage calls logged with Helpdesk Ensure that calls are closed within the SLA times