teachable attitude and excellent teamwork. Reports To: HelpDesk Manager & Line Manager The key responsibilities
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
policies and standards. Respond to all assigned Helpdesk tickets regarding hardware, software, and networking
reporting into the IT Manager. MAIN DUTIES: Support – Helpdesk/ Printers/Microsoft 365 Maintenance – PABX / Active
line backlog or approved and assigned through the helpdesk solution by the Team Lead. Any tasks not specified supported Africa Technology product line backlog or helpdesk, unless agreed with the Team Lead. Approach The tasks as assigned through the product backlogs and helpdesk. Service Line project tasks as assigned through
installations Perform assignments as requested by helpdesk technicians or senior technical staff Require Communicate issue and problem resolution notes back to helpdesk Work within established guidelines and procedures
support remotely (phone) as part of the on-duty helpdesk tasks Keep his/her skills up to date: participate
Ensure all IT related issues are logged on the Helpdesk System and are resolved. Perform assistance for
for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure