at all levels as well as other employees & helpdesk operators Must adhere to all SHEQ requirements
following roles; application support specialist, helpdesk support agent, customer support agent, system
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
such as backups. Experience within a Helpdesk environment and Helpdesk software. e.g. OTRS/Heat/Zendesk or
with the Country Standard Manage and maintain IT Helpdesk System for tracking and reporting IT Costs are
tasks and duties related to Office Administration, Helpdesk (processing work orders on Forcelink) and Reception
-Assist with monthly stock takes -Ensure that Helpdesk receive all documentation on time and complete
associates. Assist in responding to and resolving helpdesk tickets related to Zoho applications. Conduct
would be advantageous. MCSE 5 years’ Service Desk/Helpdesk experience would be advantageous. General knowledge
non-technical audience. Familiarity with CRM systems, helpdesk software, and remote support tools. Experience