services Providing workstations related support for Absa retail as well as the corporate environment. Locating Helpdesk Support Providing remote support to all Absa users utilising the given remote tools, by resolving on the Absa account for whatever reasons and re-assigning these incidents to the relevant Absa support within the set service level agreement. Ensuring that Absa staff members are informed/updated regarding the critical and complex system incidents within the Absa Group and analysing, recommending and implementing
correct procedures for logging calls Assess quality of contact centre staff performance Coordinate call qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports
on quotes sent and not yet accepted Technical Call Centre & General Admin: Receive breakdown reports
gaps on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call
gaps on the CBU/VB Digital platforms as well as call centres and CEO’s Office.