achievement of a cost effective and high quality service in line with client needs and organisational objectives are achieved. • Monitors the implementation of service levels and quality standards, ISO 9000, 15189 and operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Implements and maintains laboratory accreditation organisation by clients and patients and to promote the services of Lancet laboratories. • Oversees and monitors
achievement of a cost effective and high quality service in line with client needs and organisational objectives are achieved. • Monitors the implementation of service levels and quality standards, ISO 9000, 15189 and operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Implements and maintains laboratory accreditation organisation by clients and patients and to promote the services of Lancet laboratories. • Oversees and monitors
Purpose: To ensure the highest standards of customer service is delivered, responsible for assisting customers is completed weekly Customer Service Provide excellent customer service Internal & external customer
Performance
CUSTOMER SERVICE
Performance
CUSTOMER SERVICE
from medico-legal hazards. Document patient care services by accurately charting in patient and department patients first and deliver holistic customer-oriented service. Adhere to the principles of Lean management (i
related case studies. Provide service to the Institution. Provide service to the Community. Advise students well as University Committees. Participate in services related to the life of the School and the community
subject-related case studies. Provide service to the Institution. Provide service to the Community. Advise students well as University Committees. Participate in services related to the life of the School and the community
subject-related case studies. Provide service to the Institution. Provide service to the Community. Advise students well as University Committees. Participate in services related to the life of the School and the community
related case studies. Provide service to the Institution. Provide service to the Community. Advise students well as University Committees. Participate in services related to the life of the School and the community