customer relations skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental
if you are a good fit.
The Customer Service Team Memeber aims to provide CHAMPS to customers and
Member segmentation and enhance the member experience
support department. Job Outputs: Engagement with members on Insurance confirmation. Ensuring replacement details on the Credit Ease system. Outbound calls to members to confirm insurance cover. Outstanding short term vehicle contracts with no insurance to the Legal team. Handover of vehicle contracts where the asset has the collections team. Maintain internal and external relationships including members, insurance companies and development courses. Participate in peer and team learning initiatives. Qualifications: Grade 12 with
for building omnichannel platforms and proactive member communication and contact to enhance service, access information and advice for clients and members in line with the Member Experience strategy and deliver on ‘moments of truth' . Member segmentation and enhance the member experience Segment members, understand their their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver brand values. Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds
for building omnichannel platforms and proactive member communication and contact to enhance service, access information and advice for clients and members in line with the Member Experience strategy and deliver on platforms Insight into pension fund industry and member requirements Understanding of integrated communications Research ability 1 Member segmentation and enhance the member experience Segment members, understand their their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver
for building omnichannel platforms and proactive member communication and contact to enhance service, access information and advice for clients and members in line with the Member Experience strategy and deliver on JOB DESCRIPTION Member segmentation and enhance the member experience • Segment members, understand their their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver brand values. • Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds
clean and hygienic
for building omnichannel platforms and proactive member communication and contact to enhance service, access information and advice for clients and members in line with the Member Experience strategy and deliver on ‘moments of truth' . Member segmentation and enhance the member experience Segment members, understand their their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver brand values. Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds
ðð Step Up to Leadership! Join us as a Sales Team Manager in Our Vibrant Contact Centre! ðð
What You'll Do
As a Sales Team Manager, you will wield your leadership magic in
Lead and Energize: Manage and motivate a stellar team of Sales Agents.