2nd level with information gathering Categorize Tickets and check for completeness Identify and diagnose security advice and support Tracking of ongoing Tickets Creation of Knowledge Base Articles Update users
Distant-Desktop, Route-this and e-mail), using Herotel's ticketing and tracking systems. Calls that can't be resolved Log requests through Herotel's ticketing system, and update ticket status daily. Attempt to resolve and troubleshooting and escalate to NOC through ticketing system. Assist Field Technicians remotely with Provide support to Helpdesk Teams by assisting with ticket backlogs when required. Adhere to and contribute Internet Service Provider helpdesk call center or ticketing environment. Min 1-year of experience working
work is also subject to inspection by safety inspectors to ensure that work is done in accordance with
systems run optimally. Opening and closing of Tickets with relevant helpdesks. First point of contact
run optimally.
systems run optimally. Opening and closing of Tickets with relevant helpdesks. First point of contact
run optimally.
systems run optimally. Opening and closing of Tickets with relevant helpdesks. First point of contact
run optimally.
MES systems run optimally.Opening and closing of Tickets with relevant helpdesks.First point of contact