experience to apply. Manage the OPEX (cost centers, profit centers, advertising TT, allocated A&P) for
experience to apply. Manage the OPEX (cost centers, profit centers, advertising TT, allocated A&P) for
Development Plans, Annual Training Reports, Learnerships. Drawing quarterly reports and discuss at EE
Development Plans, Annual Training Reports, Learnerships. Drawing quarterly reports and discuss at EE
Development Plans, Annual Training Reports, Learnerships.
the flat rate time. Accept responsibility for apprentices/learners and impact through explanation and practise
rate time.
performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
(VCP-DTM) or VMware Certified Professional – Data Center Virtualization (VCP-DCV) Responsibilities: Troubleshoot
or