looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
Campaigns Analytics for their collections / call centre team. Be responsible for building and managing times, as well as explaining and motivating the call centre staff to ensure campaign success. The successful
Campaigns Analytics for their collections / call centre team. Be responsible for building and managing times, as well as explaining and motivating the call centre staff to ensure campaign success. The successful
Highly
beneficial
* Call Centre experience an Advantage
* Computer
• Matric • Minimum of 2 years relevant Sales Call Centre experience • Health & Wellness experience
performance management and call evaluations time) Manage adherence to the 70 minute rule 2.Call evaluations Perform reasons for doing call evaluations and performance management Perform at least two call evaluations per first two weeks on the floor Randomly select calls used for call evaluations and ensure Investment Consultants Consultants do not influence the selection of calls Document and sign call evaluations and place these in both Consultants' original leave forms are sent to Call Centre Operations on the date they were signed by the
performance management and call evaluations time) Manage adherence to the 70 minute rule 2.Call evaluations Perform reasons for doing call evaluations and performance management Perform at least two call evaluations per first two weeks on the floor Randomly select calls used for call evaluations and ensure Investment Consultants Consultants do not influence the selection of calls Document and sign call evaluations and place these in both Consultants' original leave forms are sent to Call Centre Operations on the date they were signed by the
System (APTS). Informing national office that the centre has completed the Assessment Printing Tracking of each assessment and hands over to the Results Centre for the marking, results capture and moderation different location approvals. Management of Online Centre student assessments and scripts. Non-Exam Condition software and handing over to the Results Centre. The Assessment Centre is responsible for collecting, collating collating, grouping and handover to the Results Centre. Managing late assignments in accordance with the
System (APTS). Informing national office that the centre has completed the Assessment Printing Tracking of each assessment and hands over to the Results Centre for the marking, results capture and moderation different location approvals. Management of Online Centre student assessments and scripts. Non-Exam Condition software and handing over to the Results Centre. The Assessment Centre is responsible for collecting, collating collating, grouping and handover to the Results Centre. Managing late assignments in accordance with the