Field Services Position reports to Manager: Service Centre M5 Span of Control 0 Core Description Provide a that the agreed standards in respect of length of call, wrap up time, log-on time and updating of database database are maintained while ensuring that the call is directed to the correct channels. Key Deliverables Primary Functions First Line Support / Call Management Ensuring that calls are logged and updated correctly Arrival (ETA’s) for logged calls. Managing the assigned area, ensuring that calls are resolved within the
Customer Service Agents to join our team of Call Centre Customer Service Representatives to build a positive people-orientated business that provides outsourced contact centre solutions and specialises in customer life cycle accuracy Required Experience: 1 Year international call centre experience Exceptional telephone manner, customer Receiving a high volume of calls from customers. Striving to achieve first-call resolution and maintain maintain the quality of service provided by the call centre. Using listening skills to understand the needs and
up on medical requirements daily Making outbound calls and chasing claims requirements Working closely experience in short- or long-term insurance Previous call centre or customer service experience is preferable
proposal applications on system Perform outbound calls for confirmation of cover Ensure quality assurance health-related terminology is preferable Previous call centre or customer service experience is preferable
your shoelaces, but through all that build what we call profitable altruism. Here we solve problems that set by management. Roll-out of new information centres Staff management including Area Sales Manager, Effective Management of Information Centres: Roll out new information centres in the areas prescribed by Management of the Legal department Branding of information centres with the help of the marketing department. You agents that will be stationed at the information centres. In accordance with Human Resources policies and
monitoring of procedures and records relating to the Centre’s fabric, mechanical and electrical maintenance maintenance. The maintenance and implementation of the Centre’s ‘Planned Preventative Maintenance’ schedule. To of Centre Operations Assumes responsibility for the effective operations management of the Centre and Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security efficient and cost effective administration of Centre operations Responsible for ensuring professional
monitoring of procedures and records relating to the Centre’s fabric, mechanical and electrical maintenance maintenance. The maintenance and implementation of the Centre’s ‘Planned Preventative Maintenance’ schedule. To of Centre Operations Assumes responsibility for the effective operations management of the Centre and Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security efficient and cost effective administration of Centre operations Responsible for ensuring professional
the planning, development, and implementation of Centre Operations
distribution centre 12. Move, pack and maintain stock 13. Receive stock into a distribution centre 14. Count stock-take 15. Dispatch stock from a distribution centre
inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to contribute to Web self-help by using Knowledge Centred Support (KCS) principles Gather accurate information