assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
control petty cash payments and returns. Allocate bank transfers, processing of Debtors as required and
maintain excellent relationships with clients. Will call on the Gauteng region, but must be prepared to travel with developments and trends in the industry. Will call on Architects, Developers, Construction, Building
Sales and or Business Management (advantageous). Banking industry experience is vital Understand business finance. At least 5 years of experience in the banking industry preferred. A minimum of 5 years of experience
Sales and or Business Management (advantageous). Banking industry experience is vital Understand business finance. At least 5 years of experience in the banking industry preferred. A minimum of 5 years of experience
Our Client is a Retail Digital Bank The successful candidate will be responsible for the business insights insights of the overall bank and transforming raw data into actionable business insights that drive strategic
working to completing their CTA and CA(SA) are called to apply. Completion of all preliminary engagement
clients Ensures operational readiness for emergency calls Administers patient care in line with the AEA/ILS
deployments All reporting required Responding to calls logged by users Providing remote/telephonic support