To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
A leading pharmaceutical company has an opportunity for an experienced RA Pharmacist (2 years of RA dossier and Related substances and regulations, GMP and any other QA/RA related guidelines. Salary is negotiable
Digital Channels division of a telecommunications company for a 6-month contract to be based in Midrand. customers to self-serve and buy or upgrade across any of our eCommerce platforms. The specialist will need personal growth and self-development To escalate any faults in line with severity to the relevant departments Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested
Channels division of a telecommunications company for a 6-month contract to be based in Midrand.
Role customers to self-serve and buy or upgrade across any of our eCommerce platforms. The specialist will need ChatGPT, RPA, Automation.
customer service, and ensuring compliance with company policies and procedures. If you are passionate Responsibilities: Identify target customers based on company specifications Conduct a thorough analysis of potential customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Facilitate smooth handovers Investigate and address any deviations or customer dissatisfaction Prepare and
customer service, and ensuring compliance with company policies and procedures. If you are passionate Responsibilities: Identify target customers based on company specifications Conduct a thorough analysis of potential customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Facilitate smooth handovers Investigate and address any deviations or customer dissatisfaction Prepare and
customer service, and ensuring compliance with company policies and procedures. If you are passionate Responsibilities: Identify target customers based on company specifications Conduct a thorough analysis of potential customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Facilitate smooth handovers Investigate and address any deviations or customer dissatisfaction Prepare and
customer service, and ensuring compliance with company policies and procedures. If you are passionate Responsibilities: Identify target customers based on company specifications Conduct a thorough analysis of potential customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver Facilitate smooth handovers Investigate and address any deviations or customer dissatisfaction Prepare and
implementation of the market development capability in our company. This includes building and maintaining relationships in our company Provide data driven input into sales and marketing plans that underpin our company development strategy focused on the financial gain for our company Skills Driving business unit efficiency and target and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
implementation of the market development capability in our company. This includes building and maintaining relationships in our company Provide data driven input into sales and marketing plans that underpin our company development strategy focused on the financial gain for our company Skills Driving business unit efficiency and target and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management