Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency application of company disciplinary procedures. Demonstrated success in managing contact centres Proven ability efficiently manage a contact centre 7 years of management experience in a contact centre environment (Operations)
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Job
service industry
Microfinance Company seeks the services of a target driven Loans Call Centre Manager to manage and develop develop the call centre into a competitive business unit. Job Description The candidate will be responsible responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Management and development of staff according to Company and individual requirements Manage adherence to
Microfinance Company seeks the services of a target driven Loans Call Centre Manager to manage and develop develop the call centre into a competitive business unit. Job Description The candidate will be responsible responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Management and development of staff according to Company and individual requirements Manage adherence to
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stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
seeking motivated graduates to join our team as Call Center Digital Customer Service Representatives to resolve complex customer issues. Adhere to company policies and procedures while delivering exceptional service. Recent graduate with a degree or diploma in any field. Proximity to Sandton and flexibility to work