may be required to assist with answering incoming calls as and when required Keep in contact with the office nights, weekends, and holidays Must be able to work after hours as and when required Be on call 24 hours Flexibility to work long hours, including nights and weekends Multi-lingual Basic knowledge of car maintenance
may be required to assist with answering incoming calls as and when required Keep in contact with the office nights, weekends, and holidays Must be able to work after hours as and when required Be on call 24 hours Flexibility to work long hours, including nights and weekends Multi-lingual Basic knowledge of car maintenance
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
schedule - willing to work long / flexible hours, weekends and night shift Advanced driving and Anti-Hijack
schedule - willing to work long / flexible hours, weekends and night shift Advanced driving and Anti-Hijack
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Project Scientist. Manage the skills development centre and laboratory in Cape Town. Supervise laboratory
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual