The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to obtain outstanding information. The Call Centre Agent provides assistance to the employer, member The Call Centre Agent reports to the Call Centre Manager. DUTIES AND RESPONSIBILITIES Answer call within to the caller's / visitor's satisfaction. The Call Centre Agent requires a knack for subtly steering conversations
The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the
Description/Duties: · Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements: · Matric · Call Centre
Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Manager needed for a Call Centre in Fin / Insurance administration and correspondence Matric or equivalent 6 years of people management experience in an inbound Call Center Process improvement and systems People: training
needed for a Call Centre in Fin / Insurance administration and correspondence
Matric or equivalent
years of people management experience in an inbound Call Center
Process improvement and systems
If you have gained 2-3 years' of Outbound Call Centre experience, within short term insurance and have
basis before 8h30. Ensure that Agents achieve a 95% call success rate. Ensure regular feedback is given to Assisting the Agents with adhoc activities. Answer a call within 3 rings. Draw and maintain a walk-ins report weekly. Ensure that abandoned calls are returned and listen in on voice calls regularly. Drive the focus customer experience on every interaction through call listening, quality checking, coaching and feedback customer experience on every interaction through call listening, quality checking, coaching and feedback
Role Details: We are looking for a diligent Call Coordinator to improve the current service delivery Experience & Qualification · Experience as a call coordinator, dispatching technicians and dealing communication skills Responsibilities: 1. Call Management § Receive calls § Assign tickets to Field Engineers business process § Process necessary documentation 2. Call update / Closure if and where necessary § Monitor ad hoc requests. § Escalate general problems to Call Co-Ordinator Manager > Service Delivery Manager
transactions. Qualification Requirements Grade 12 (Matric) Accounting qualification Experience Requirements
MatricAdvanced Excel skillsDaily ensure all timesheets correctly completedHand timesheets to HR for payroll purposesPrepare requisitions as required for projectsDo procurement for pricing of items as required by productionOnce requisition approved send to procurement to orderCheck GRN report to ensu