Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
on international time zones. 1-year international call centre experience – required. R10 000 to R13 000
training rooms. Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Scheduling appointments
training rooms. Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Scheduling appointments
Scheduling meetings and managing calendars Answering phone calls and emails and taking messages Taking accurate
internal/external clients Screen and direct phone calls and distribute correspondence Handle requests organizing catering when necessary Answering phone calls in a polite and professional manner Welcoming
internal/external clients Screen and direct phone calls and distribute correspondence Handle requests organizing catering when necessary Answering phone calls in a polite and professional manner Welcoming