perform a range of duties including answering phone calls, managing the switchboard, and maintaining the Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing exceed abandon level targets • Monitor all off phone activities time - such as (Dispo , Dead, Meetings and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
and office Answer, screen and forward incoming phone calls from all Group companies Ensure reception area basic and accurate information in-person and via phone/email to stakeholders Receive, sort and distribute
inquiries through various communication channels (phone, email, chat, or in-person) with professionalism CRM system to conduct initial outreach to arrange calls and/or meetings to qualify prospects. Cultivate beyond just the close of sale (i.e. follow up phone calls, emails, face-to-face meetings, etc.) Maintain Maintain weekly/monthly KPIs sales activities (calls, meetings, proposals, contracts, etc.) Maintain and update
inquiries through various communication channels (phone, email, chat, or in-person) with professionalism CRM system to conduct initial outreach to arrange calls and/or meetings to qualify prospects. Cultivate beyond just the close of sale (i.e. follow up phone calls, emails, face-to-face meetings, etc.) Maintain Maintain weekly/monthly KPIs sales activities (calls, meetings, proposals, contracts, etc.) Maintain and update
This role isn't just about answering phones and assisting clientsit's about being the face of documentation efficiently.
communication, including correspondence, email, and phone calls, responding in a timely manner. Coordinate office
coming back. This role isn't just about answering phones and assisting clients—it's about being the face correspondence and documentation efficiently. Excellent Phone etiquette Fluent in English & Afrikaans If you're
/ Solaris / Windows Operating System Reference Number for this position is GZ56322 which is a permanent ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
(SDLC) processes and cloud computing Reference Number for this position is GZ55203 which is a permanent ability. Contact Garth on garthe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities