The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
conditioning systems, as well as taking care of the office car regular service. Professional Qualifications: Applicants
enthusiastic and commercially focused with a proven track record in influencing, negotiating, and closing a qualified new business pipeline through cold-calling and other proven techniques. Utilise strategic At least 5 years' experience with a Demonstrated track-record in over-achieving challenging targets within
enthusiastic and commercially focused with a proven track record in influencing, negotiating, and closing a qualified new business pipeline through cold-calling and other proven techniques. Utilise strategic At least 5 years' experience with a Demonstrated track-record in over-achieving challenging targets within
execution, collateral development, and performance tracking and optimisation. Stakeholder Communications Create ensure they are on-brief, on-budget, and on-time. Track finished campaigns to evaluate and review successes permit. The ability to get to events in other centres and countries. Our organisation is a Not for Profit
execution, collateral development, and performance tracking and optimisation. Stakeholder Communications Create ensure they are on-brief, on-budget, and on-time. Track finished campaigns to evaluate and review successes permit. The ability to get to events in other centres and countries. Our organisation is a Not for Profit
channels, including referrals, networking, and cold calling. Conducting comprehensive financial assessments Matric, bachelor's qualification advantageous Proven track record of success in a sales-driven role Own Vehicle