Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
queries through a centralised student query and complaints service desk within the IIE Assist system. Liaising and various other student related queries or complaints. Interrogating queries adequately, expertly and necessary resources available to resolve queries/complaints Contact students and parents with follow up on reported and solved Dealing with all queries/complaints using the IIE Assist system. Channelling all required involvement Taking ownership of all complaints/queries logged and manage the expectations of
customer satisfaction calls and handling customer complaints
and manage workload efficiently.
pharmaceutical quality system elements (Quality Complaints Investigations, PQR's, Quality Risk Management) timelines Forwarding of all received product quality complaints, adverse events and medical enquiries to the Controls and SA GMP training Responsible for quality complaints – to log and assist in required actions according SOP and to train on and use track wise quality complaints system Core Competencies: Embodies company values
pharmaceutical quality system elements (Quality Complaints Investigations, PQR's, Quality Risk Management) timelines Forwarding of all received product quality complaints, adverse events and medical enquiries to the Controls and SA GMP training Responsible for quality complaints – to log and assist in required actions according SOP and to train on and use track wise quality complaints system Core Competencies: Embodies company values
/> Guide & Support Samplers
Customer Complaints - Assist with Investigations
Adhoc QA Administration
activity and results reports Resolve customer complaints by investigating and proposing solutions Grade