Contact Center,vodaworld Jobs in Newlands, Kwazulu Natal
Real Time Specialist Newlands
Careerbox
Newlands
to optimize the performance of the clients Contact Centers. • Monitor real time adherence to scheduling address areas of concern as they occur. • Manage contact center shrinkage and develop reports for adherence Administration of user/group roles to optimize contact center performance. • Maintain running report of attendance 3 years of Workforce experience in a large Contact Center Environment
share this job on whatsappData Analyst Newlands
CareerboxNewlands
that offer insight into the performance of the Contact Center. • Write SQL queries and procedures to pull usage • Analyze customer touchpoints with the Contact Center • Identify trends and patterns in the customer behaviors • Make data backed recommendations on Contact Center programs • Manage cross-platform reporting
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