To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and assessing performance, participating in hiring and training, and keeping management updated on team performance procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
client complaints. Must have experience in mobile crane logistics & rentals. Day-to-day planning of renewal, Permit applications & COF for fleet. Crane operator recertification and annual medicals tracking vehicle. Minimum 3years experience in a mobile crane rental/operations environment. Computer literate be an advantage. Extensive knowledge of mobile crane operations. Vehicle fleet card (Fuel & Toll)
order to diagnose machine malfunctions. Direct and train workers to install, maintain, or repair mechanical access to and remove defective parts, using hoists, cranes, hand tools, and power tools. Calculate dimensions
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
Platforms – Operating systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies verification processes. - Capable of providing training as a subject matter expert (SME) and providing Carry out necessary communication measures and training. - Report on requirements and suggestions for
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
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