Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
As an Occupational Health Nurse, you will play a critical role in promoting and maintaining the physical
be responsible for providing health and safety services, conducting health assessments, managing workplace
workplace injuries, and developing health and wellness programs.
Job Duties:
Vacancy: ENVIRONMENTAL HEALTH AND SAFETY OFFICER SANDTON Salary: Market Related Must have; A recognized standards Reduction in on site incidents related to health risks, hazards and accidents Reduction in environmental requirements to establish a real culture of Environment, Health, and Safety etc. Provide clear, complete & workplace/facilities and establish control The post Enviromental Health & Safety Sandton appeared first on freerecruit
Seaching for an Personal assistant Insurance Administrator at our Pretoria and Sandton offices. You will work with a well-established, high achieving Financial advisor in a lively team of dedicated hard working individuals. Support advisor to day to day activities in the practice of an financial adv
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)