looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
Campaigns Analytics for their collections / call centre team. Be responsible for building and managing times, as well as explaining and motivating the call centre staff to ensure campaign success. The successful
Campaigns Analytics for their collections / call centre team. Be responsible for building and managing times, as well as explaining and motivating the call centre staff to ensure campaign success. The successful
Highly
beneficial
* Call Centre experience an Advantage
* Computer
System (APTS). Informing national office that the centre has completed the Assessment Printing Tracking of each assessment and hands over to the Results Centre for the marking, results capture and moderation different location approvals. Management of Online Centre student assessments and scripts. Non-Exam Condition software and handing over to the Results Centre. The Assessment Centre is responsible for collecting, collating collating, grouping and handover to the Results Centre. Managing late assignments in accordance with the
Proven experience in a customer service or call centre environment Proficient in ERP system like SAP
Proven experience in a customer service or call centre environment Proficient in ERP system like SAP
the client's details on the CRM system. If need be call them to confirm information that might be missing of your Brokers clients & Booking a Wellness Centre App. Vitality is the most crucial element to what have already received confirmation on a Wellness Centre booking date. Contact 5 clients per broker per client not want to attend the Discovery Wellness Centre, send them an e-mail with all relevant details
the client's details on the CRM system. If need be call them to confirm information that might be missing of your Brokers clients & Booking a Wellness Centre App. Vitality is the most crucial element to what have already received confirmation on a Wellness Centre booking date. Contact 5 clients per broker per client not want to attend the Discovery Wellness Centre, send them an e-mail with all relevant details