accommodated in a safe and productive environment. Forensic Management: Ensure regular liaison with audit actions. Conduct regular investigations in conjunction the Fraud Department/Investigator and ensure follow up findings. Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary
experience
solutions can be utilized such as Nedbank satellite offices or Nedbank Branches in emergency situations)
Internal Auditor Division: Group Risk, Audit and Forensic Services Reporting structure: IT Internal Audit Audit Manager & Head: Group Risk, Audit and Forensic Services Education: A qualification in B.Sc Honours
A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly meetings highlight ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying Identifying issues and escalate to be investigated · Attending to any escalation of Ombudsman queries E-Mail are resolved and reconciled on a daily basis · Investigate and escalate any unreconciled items · Matric
background – must be from one of the Big 4 – Absa, Nedbank, FNB, Standard (or Capitec Bank) 3 years external
management of partner queries Admin:
security operations and procedures, incident investigations, drafting of security job descriptions, managing systems and be able to review footage when investigating incidences Be able to draft an incident report
security operations and procedures, incident investigations, drafting of security job descriptions, managing systems and be able to review footage when investigating incidences Be able to draft an incident report
telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms escalated timeously to all the relevant parties. Investigating and analysing root causes as well as problem re-assign it to the applicable area for further investigation and resolution. Escalating to management in