exceptional quality and design excellence to our customers, while fostering a culture of creativity, passion
Job Description:
As the Customer Service Manager at Carrol Boyes, you will play a vital by driving our customer experience strategy and deliver unparalleled customer service in an omni-channel include:
Drive and execute the customer experience strategy of the business
Work consistent, and exceptional customer experience.
Job Description
We are looking for customer-focused and results-orientated individuals, with sound
interpersonal skills, to deliver exceptional service to customers across multiple channels.
Key
range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
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identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
training
What employees say about working at our client:
"Fun, yet stressful working environment"
"Pays good and offers stability"
"Fun place to work"
"Fun workplace and healthy working environment"
Salary:
acknowledgement
Customer, Client Support, Sales to National Key Account, Re-Sellers, and Distributions Answering telephones queries and orders Telephonic customer support Counter sales/ service – sales and queries Finance: Payment notes Quotation to clients Telesales – Existing customer bi-weekly follow-up and new clients, identifying clients Support sales reps – quotations, pricing, customer credit information Assist sales reps with test certificates Assist sales reps with quotations to customers General admin function Cash Sales and daily breakdown
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Technical Proficiency: configuring and customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
training Night shift allowance when applicable Customized incentive program Free medical aid for the main tools they need to look after their clients' customers as if they were their own. Every employee brings