Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
Agreements
* Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
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Service Level Agreements Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean
knowledge base articles on ticket resolution to enable helpdesk and others to quickly resolve repeat topics Administration